FAQs

1. When will my order arrive?

All orders are processed within 1–3 business days.
Shipping usually takes:

  • United States: 7–14 business days

  • Canada, UK, EU: 10–20 business days

  • Australia & New Zealand: 10–20 business days
    Please note that delivery times may vary slightly due to customs or high-demand seasons.

2. Where can I track my order?

Once your order ships, you’ll receive a tracking link via email.
If you can’t find it, please check your spam folder or reach out to us at [hello@aeris.skin], and we’ll gladly resend your tracking information.

3. My tracking hasn’t updated — what should I do?

Sometimes carriers take a few days to update tracking info, especially during holidays or customs checks.
Don’t worry — your order is still on its way! If tracking hasn’t updated for more than 7 business days, contact us and we’ll look into it for you.

4. Do you offer refunds or returns?

Yes, we do! If you’re not satisfied with your order, please contact us within 30 days of delivery.
To be eligible for a return or refund, your item must be unused and in its original packaging.
Please email us at [hello@aeris.skin] for assistance — we’ll make it right.

5. What if my item arrives damaged or incorrect?

We’re so sorry if that happens! Just send a clear photo of the issue to [hello@aeris.skin ], and we’ll send a free replacement or full refund immediately.

6. Can I change or cancel my order?

You can request a change or cancellation within 12 hours after placing your order.
After that, your order is usually processed and shipped, so we may not be able to modify it — but we’ll always do our best to help!

7. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and most major debit or credit cards.
All payments are secured and encrypted for your protection.

8. Do you ship worldwide?

Yes! We ship to most countries worldwide. If your country doesn’t appear at checkout, contact us and we’ll check availability.

9. Is the product safe for all skin types?

Yes — our products are dermatologist-tested, cruelty-free, and suitable for all skin types.
If you have very sensitive skin, we recommend doing a small patch test first.

10. I forgot to apply my discount/free gift code. Can you still apply it?

Of course! Just contact us at [support email] with your order number, and we’ll adjust it for you if your order qualifies.

Frequently asked questions
What is Dr. Melaxin Peel Shot?

It’s a lightweight ampoule enriched with Rice Extract and Niacinamide that brightens, hydrates, and smooths skin texture.
Is it suitable for all skin types?

Yes! Our formula is gentle and safe for all skin types, including sensitive skin.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I use it?


After cleansing, apply a small amount to your face and neck. Gently pat until absorbed. Use daily, morning and night, before moisturizer.
When will I see results?

Most users notice smoother, more radiant skin within 2–3 weeks of consistent use.
Can I use it with my current skincare routine?

Absolutely. It layers well with other serums and moisturizers. Just avoid using it with strong exfoliants at the same time.
Do you ship internationally?

Yes, we ship worldwide. Delivery times vary depending on your location.
What is your return policy?

If you’re not fully satisfied, you can return the product within 14 days of delivery (unopened and unused) for a refund.
Is your product cruelty-free?

Yes, Aeris Skin products are cruelty-free and never tested on animals.